6 Months Call Centre and Sales

This programme provides the learner with skills required for an inbound or outbound contact centre
agent. By completing the required modules, the learner can offer a wide range of invaluable skills to a business and set them on the path to further job opportunities. Learners acquire a solid foundation of skills that are readily transferable to further studies and other career paths.

Subjects

Part 1

• Windows 11 – Beginning to Advanced
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Part 2

• Customer Service Training
• Call Centre Training
• Using the telephone as a sales tool
• Marketing and sales
• Motivation training
• Building better teams
• How to handle stress in the workplace
• Mastering the interview

Job Opportunities

• Call Centre Agent
  (Suggestions only)