Customer Service Training → Additional challenges

Expand all sectionsCollapse all sections

Course Materials
1
- 1.1
  Course Materials
Section 1
3
Section 2
2
- 3.1
  What are standards?
- 3.2
  Communication
Section 3
2
- 4.1
  Telephone techniques
- 4.2
  Personalizing service
Section 4
3
Section 5
2
- 6.1
  Dealing with conflict
  6 Minutes
- 6.2
  The problem solving process
  4 Minutes
Section 6
5
Customer Service - Final Exam
1
- 8.1
  Customer Service – Final Exam
  45 Minutes25 Questions