This programme provides the learner with skills required for an inbound or outbound contact centre
agent. By completing the required modules, the learner can offer a wide range of invaluable skills to a business and set them on the path to further job opportunities. Learners acquire a solid foundation of skills that are readily transferable to further studies and other career paths.
Subjects
Part 1
- Windows 10 Power User
- Â MS Word 2019 – Level I to III
- MS Excel 2019 Level I to III
- MS Outlook 2016 Level I to III
Part 2
- Customer Service Training
- Call Centre Training
- Using the telephone as a sales tool
- Marketing and sales
- Motivation training
- Building better teams
- How to handle stress in the workplace
- Mastering the interview
Job Opportunities
- Call Centre Agent
(Suggestions only)
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